attack of the dumb

Customer: Hey, Sabine! Heeeeyyy!! *stamps foot* PAY ATTENTION TO ME!!!
Me: *hits Pause on Brobdingnagian Bards* Huh? Oh, hey. 'Sup?
Customer: You PROMISED us that this HUGE CATASTROPHE was FIXED, but it's NOT WORKING!!!!!
Me: Well, five exclamation points is surely a sign of an unbalanced mind, but I'll look into it. Now, shoo!
Me: *checks our internal environments* Well, now. That's a little strange. *calls up cool coworker* Hey, Cool Coworker, could you check and see if the fix is there?
Cool Coworker: *checks* Not only do I not see it, but I see a line that's suspiciously blank. Perhaps they removed it?
Me: Figures. Thanks, CC.
Me: Yo, customer. Here's the problem: you removed the fix that I put in. Strange how it doesn't work now, isn't it?

I'm awaiting a response from the customer. I'm hoping for:
Customer: Well, don't we feel like idiots. In thanks for your hard work in putting up with our insanities, we're sending you and your Cool Coworker gift certificates to Godiva and other such fine establishments. You two truly rock and we are not worthy to have you helping us through this difficult install that's gone on far too long. We promise to listen to every word you have to say in the future and we'll take all your advice as the technical genius that it is.

I'm going to get:
Customer: Well, then, you should FIX IT so that we don't have this PROBLEM any more. GAWD, you people at the Evil Empire SUCK. *heavy sigh* I guess this means that you have NO (*^%*(&( CLUE what you're doing and WHY did WE have to get saddled with you ANYWAY?!?!?!?? AUGH, our lives are SO HARD and you SUCK SO BADLY and we just don't have TIME to deal with your pesky requests. Be off with you!



I wish I could say that I was surprised. Whee. Go customer service!